Nooga Cue Crew SMS Marketing Policy

Overview

Nooga Cue Crew, LLC, is dedicated to ensuring that all SMS marketing communications comply with applicable laws and regulations while providing valuable information to our subscribers. This policy outlines our commitment to responsible SMS marketing practices and sets clear expectations for our customers.

1. Compliance with Regulations

We adhere to all relevant laws and regulations governing SMS marketing, including but not limited to:

• Telephone Consumer Protection Act (TCPA): We obtain prior express written consent from subscribers before sending promotional messages.
• General Data Protection Regulation (GDPR): We respect the privacy rights of our subscribers and ensure that their data is handled in accordance with applicable data protection laws.

2. Obtaining Consent

Before sending any promotional SMS messages, we will:

• Clearly inform subscribers about the nature of the messages they will receive.
• Obtain explicit consent through opt-in mechanisms, such as registration forms, website forms or SMS keywords.
• Maintain records of consent to demonstrate compliance.

3. Message Content

Our SMS marketing messages will focus on the following content areas:

• League Updates: Information on events and services.
• Member Notifications: Important updates related to membership status, or service changes.

4. Frequency of Messages

We aim to provide a balanced messaging experience, and subscribers can expect:

• Up to 2 promotional messages per month.
• Transactional messages as necessary (e.g., membership registration confirmations, league events).
• Informational messages sent as needed to keep members informed.

5. Opt-Out Procedures

Subscribers have the right to opt out of receiving SMS messages at any time. To do so, they can:

• Reply with "STOP" to any SMS communication.
• Update their preferences via email and SMS message.
• Contact customer service for assistance with unsubscribing.

6. Data Protection and Privacy

We prioritize the protection of our subscribers' personal information. We ensure that:

• All data collected for SMS marketing is stored securely.
• Member information is not shared with third parties without consent, except as required by law.

7. Policy Review and Updates

This policy will be reviewed regularly to ensure compliance with legal standards and industry best practices. Any updates will be communicated to our members.

8. Contact Information

For questions or concerns regarding this General SMS Marketing Policy, or to manage your SMS subscriptions, please contact:

George Bairaktaris

(423) 903-7290

gbeast@gmail.com
10a - 5p Monday - Friday